Reference

How aq33 Handles Your Personal Information

This Privacy Policy covers what data aq33 collects when you access the lobby, make deposits through bKash, Nagad, or Rocket, and use your account — and how we keep that information secure. Access to our platform depends on your local law and eligible regions.

Account DataPayment PrivacyCookie ControlsData Requests
aq33 How aq33 Handles Your Personal Information
HOW WE PROTECT YOU

Security, Cookies, Retention and Access

Your account is protected with SSL encryption across all connections, and payment data passing through bKash, Nagad, or Rocket is handled by those providers under their own security standards. We do not store your mobile wallet PIN or full payment credentials on our servers.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences from the cookie banner or your browser settings.

Account Security

Login is protected by OTP verification sent to your registered number. If we detect access from an unfamiliar device, your account may require re-verification before the lobby loads.

Data Retention

Transaction and account records are kept for as long as required by applicable law in your eligible region. When retention periods expire, data is deleted or anonymised from our systems.

Your Access Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate records, or request deletion where permitted. Submit these requests through support email or live chat.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send data-related requests — access, correction, or deletion — directly to our support email. We respond to privacy queries within a reasonable timeframe based on request complexity.

Live Chat

Open the live chat from your account dashboard to ask about what data we hold or to flag a concern. Our team can escalate privacy requests from chat to the relevant team.

Account Settings

Some data preferences — like communication opt-outs and cookie choices — can be managed directly inside your account settings without contacting support.

Common Questions About Your Privacy

If your question is not covered below, reach out through live chat or email and our team will respond with the specific detail you need.

We collect the name, contact details, and payment method you provide at registration. Once you transact via bKash, Nagad, or Rocket, those payment records are also linked to your account.

No. We do not store your mobile wallet credentials or PIN. Payment data is processed directly by bKash, Nagad, or Rocket under their own security and privacy standards.

Send a data access request to our support email or raise it through live chat. We will confirm your identity and provide the relevant records within a reasonable timeframe.

You can request deletion of personal data where permitted under the law applicable to your eligible region. Some records — such as transaction history — may need to be retained for legal compliance.

We share data only with payment processors needed to complete your transactions and with service providers who help operate the platform. We do not sell personal data to advertisers or data brokers.

Non-essential cookies can be adjusted from the cookie banner when you first visit, or through your browser settings at any time. Disabling analytics cookies does not affect your ability to access the lobby.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.