Reference

Terms, Eligibility and Your Rights on aq33

Access to aq33 depends on your local law and whether your region is eligible — read these terms carefully before using the platform.

Jurisdiction-Dependent AccessAccount Holder RightsPayment Terms ApplyAge Eligibility Required
aq33 Terms, Eligibility and Your Rights on aq33
ACCOUNT SECURITY

Data Handling, Cookies and Account Protection

Your account data is held securely and used only for the purposes described in our privacy policy. We use cookies to maintain your session and to remember your preferences — you can manage cookie settings from your browser at any time. Account access is protected by OTP verification sent to your registered mobile number; if you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention We retain account and transaction records for the period required by applicable law; you can request a summary of your data through support.
Cookie Use Session and preference cookies keep your account active and your settings saved; no third-party advertising cookies are placed without disclosure.
OTP Verification Every login triggers an OTP to your registered number — this is the primary layer protecting your account from unauthorised access.
Request a Change To update personal details, request data deletion, or close your account, contact support in writing with your account reference.
CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about how these terms apply to your account, or need to request a change to your account data, the paths below are the right starting points. For payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you write in.

Live Chat Open the chat widget from any page on aq33 to reach the support team directly about account or legal queries.
Email Support Write to our support address for formal requests — account closure, data access, or terms clarification — and expect a written response.
Help Centre The help centre covers common account and payment questions, including how to raise a dispute for a bKash or Nagad transaction.

Legal and Account Rights — Common Questions

The questions below cover what we hear most from account holders in Bangladesh about eligibility, data, and how these terms apply in practice.

Access depends on your local law and eligible region. We do not confirm legality in specific jurisdictions — check what applies where you are before using the platform.

You must meet the minimum age required by the laws of your jurisdiction. Accounts found to be held by ineligible persons are closed and any balance is handled per our terms.

Yes. Write to support with your account reference and a data access request. We will respond in writing with the information we hold on your account.

Raise the dispute through live chat or email with your transaction reference and the amount in question. We review account-level records before any escalation to the wallet provider.

Updated terms are posted on this page. Continuing to use the platform after a change means you accept the new terms. If you disagree, contact support to close your account.

Contact support in writing to request closure. Any remaining balance is processed for withdrawal to your registered bKash, Nagad, or Rocket wallet before the account is closed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.